fedward, tumbling

goes on, and the heat goes on
~ Saturday, February 6 ~
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Closed system. This is the very opposite of what your customers care about. The percentage of your customer base who make a buying decision based on the openness of a system (in terms of system-level customisation options, use of open source software or otherwise) is vanishingly tiny. They’re very vocal, certainly, but commercially they’re irrelevant. Pandering to this segment will most certainly damage your penetration into the market. Be extremely wary about sacrificing large-scale appeal for the sake of a tiny but noisy technical minority. The tablet space is in no way designed for or aimed at such users.

How to compete with iPad » Matt Legend Gemmell (via Neven Mrgan’s tumbl)

This nails one particular thing I hate about all the yammering on the internet, and not just about the iPad. “It doesn’t do X [which is important to me out of proportion to all other things] and therefore it sucks.” One: your opinion doesn’t matter to anybody but you (neither, for that matter, does mine, which is why I tend not to write things like this). Two: your opinion isn’t universal, and while you may think you speak for legions of potential customers, you really only speak for yourself. Three: get a sense of proportion (and maybe a life). Four: just shut up already.

The rest of the piece is quite good too. It’s all about developing a product as the best version of itself, not merely as the cobbled-together facsimile you can make from the parts you have lying around. Other companies can make hardware that would rival the iPad as an electronic device, but no other companies go to the extent Apple does in allowing form and function to shape each other. For a while there Nokia was pretty good at developing new phone products this way, but I think they’ve gotten off in the weeds of late.

I don’t know that there are any companies besides Apple that would both allow such a project to get anywhere internally and subsequently take it to market. Lots of skunkworks projects never see the light of day, and many companies are so invested in the culture of their own product lines that they’d never consider releasing a product that doesn’t look and function just like all their other products. Apple takes risks, and those risks pay off almost every time.

Tags: iPad Apple tablets computers
~ Monday, February 1 ~
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In Which I Don’t Get Hired By Apple

Not long after the Clarendon Apple Store opened, I applied for a job there.  At the time I was in there every couple months, either with a display problem in my PowerBook G4 or an overheating problem in my G4 Cube.  The process with the Cube had me convinced that I was somehow playing an unplanned game of Stump the Genius.  I could get the computer to crash at home, but in several days of them leaving it on in a stress test they couldn’t duplicate the problem (in the end I determined that it was bad RAM that only failed when very hot).  At the time I had a decent (but not spectactular) job and the idea of going to work for Apple was intriguing.  I never heard anything.

Time passed, and like nearly everyone at my old company I got laid off.  I found out through a contact that it was generally better to apply in person at an Apple Store, so I dropped by and spoke to the store manager — who took my resume and a paper application, but who said I should apply online as well.  So I did.  I still never heard anything.

A couple years later, after yet another layoff at yet another company, I revised my resume and submitted it again.  Still nothing.

Keep in mind that all this time I’ve continued to buy and use Apple products, and still had the occasional game of Stump the Genius:

  1. Why does my iPod sometimes skip the first song on an album?
  2. Why does the FireWire port on my Mac mini randomly stop working?
  3. Do I need to worry about how hot my MacBook Pro is running?


The resolutions to those problems are illuminating:

Read More

Tags: Apple Apple Store interview Clarendon
~ Wednesday, December 9 ~
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Whenever I buy a new laptop I buy a second battery.  So when Apple issued a recall for defective batteries in the original MacBook Pro I had two of them replaced.  That was all well and good until this past January, when one of the replacement batteries went completely wacky (capacity would randomly fluctuate as the battery was used).  I took it into a local Genius Bar, at which point the Genius confirmed, and I quote, “that IS … odd.” So under AppleCare that one defective battery was replaced.
Well, here we are again. Counting the two that were recalled, this is four defective batteries for one computer.  I know this isn’t actually Apple’s fault, but that doesn’t make it any less annoying. And this time I don’t have AppleCare, since it ran out months ago. I will probably throw myself on the mercy of the Genius Bar and see if they come through, but I’m not expecting good news.

Whenever I buy a new laptop I buy a second battery.  So when Apple issued a recall for defective batteries in the original MacBook Pro I had two of them replaced.  That was all well and good until this past January, when one of the replacement batteries went completely wacky (capacity would randomly fluctuate as the battery was used).  I took it into a local Genius Bar, at which point the Genius confirmed, and I quote, “that IS … odd.” So under AppleCare that one defective battery was replaced.

Well, here we are again. Counting the two that were recalled, this is four defective batteries for one computer.  I know this isn’t actually Apple’s fault, but that doesn’t make it any less annoying. And this time I don’t have AppleCare, since it ran out months ago. I will probably throw myself on the mercy of the Genius Bar and see if they come through, but I’m not expecting good news.

Tags: battery recall FAIL Apple MacBook Pro
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Third, engaging with your customers via the real-time Web is not, in fact, mandatory. A recent post on the influential TechCrunch blog criticizes Apple for “doing it wrong” when it comes to new media, but it’s hard to understand what that means. Business success has objective measures, and Apple is enjoying enormous success. If Apple is doing it wrong, I’d like my business to be doing it wrong, too.
Tags: Apple TechCrunch Doing it Wrong new media old media media
~ Monday, December 7 ~
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(via ilovecharts)
Tags: reblog apple apple tax
83 notes
reblogged via ilovecharts
~ Thursday, October 22 ~
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As the saying goes, imitation is the sincerest form of copying. If this hadn’t been posted by a Microsoft Store account I’d think it was a parody.

Same layout? Check. Same general outfit (color coded t-shirts, lanyards, etc)? Check. Same sort of generated excitement at store opening? Check.

I wonder what they’ll do about blue screens.  I’ve never seen a kernel panic on a display unit at the Apple Store.

Tags: microsoft apple microsoft store apple store
~ Thursday, July 9 ~
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Mail.app stores meta information in its Envelope Index, a sqlite database.  Sometimes this database gets corrupted and you’ll have weird things like duplicated messages (that aren’t really duplicated) or messages that appear not to have senders or subjects (even though they do).  If this happens to you, quit Mail, look in ~/Library/Mail for the file named “Envelope Index”, move it to the Desktop or the Trash, then launch Mail again.  You’ll get a dialog asking if you want to import now or later, and you should click the button for now.
Then wait.
Side note: I’m almost at 100K total messages stored.  I wonder how many I get per day now.

Mail.app stores meta information in its Envelope Index, a sqlite database.  Sometimes this database gets corrupted and you’ll have weird things like duplicated messages (that aren’t really duplicated) or messages that appear not to have senders or subjects (even though they do).  If this happens to you, quit Mail, look in ~/Library/Mail for the file named “Envelope Index”, move it to the Desktop or the Trash, then launch Mail again.  You’ll get a dialog asking if you want to import now or later, and you should click the button for now.

Then wait.

Side note: I’m almost at 100K total messages stored.  I wonder how many I get per day now.

Tags: Mail.app bug sqlite Envelope Index Apple Mac OS X
~ Tuesday, June 16 ~
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It goes on like this! (previously)

It goes on like this! (previously)

Tags: apple bug Mail.app to-do
~ Wednesday, June 10 ~
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They have got to be joking.  Doesn’t matter if you’ve already downloaded a previous version of the iPhone SDK, they make you download the whole thing all over again every time, including all the bits and pieces of every previous SDK.
What’s worse is that this is precisely the problem bundles and packages are supposed to solve.

They have got to be joking.  Doesn’t matter if you’ve already downloaded a previous version of the iPhone SDK, they make you download the whole thing all over again every time, including all the bits and pieces of every previous SDK.

What’s worse is that this is precisely the problem bundles and packages are supposed to solve.

Tags: iPhone SDK inefficient insane Apple
~ Tuesday, June 9 ~
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Funny, the preference is set not to save To-Dos on the server. And yet, Mail.app creates this every launch. And it nests one further every time.

Funny, the preference is set not to save To-Dos on the server. And yet, Mail.app creates this every launch. And it nests one further every time.

Tags: Apple Mail.app stupidity pigheadedness Preference? What preference?