Verizon Does (Rather, Doesn’t Do) It Again
We moved into our new apartment today. As soon as we’d been told our contract was ready (which turned out to be three weeks befor the contract actually was ready) I made arrangements with Speakeasy to move my DSL service. Everything seemed to be going swimmingly. The Speakeasy guys are usually great, which is why I still spend the extra money they cost me every month.
On the 13th, Verizon told Covad the loop (the physical copper circuit from the Verizon central office) was ready, and Covad tested it and accepted it. Covad then told Speakeasy it was OK, and I got an email notification that the on-site installation had been scheduled for the 19th. Since we had to push back our move-in date, I had the appointment rescheduled for today.
So today, the “Speakeasy” guy came (I guess he was a contractor for Covad) and he failed to find the loop in the building. Seriously. He said he’d been to the main telco closet in the parking garage, and there wasn’t even the type of hardware that Verizon had said they’d used to terminate the loop. Weirder, though, was that he also said he’d then gone to every floor closet in the building and hadn’t seen our unit number in any of them. I did a little snooping, and it seems that for telco closet purposes our unit is on the second floor, with a nonexistent unit number. And the correct floor closet is in fact on the third floor, even though our apartment is on the first (which is contiguous with the second, due to the layout of ground-floor retail space in the building).
Anyway, the “Speakeasy” guy didn’t seem like he could be bothered to try to figure out what was really going on, so he raced out the door and we still don’t have DSL. This might really be Verizon’s fault, or it might be Covad’s fault, or it might be just a miscommunication about what apartment we’re actually in. Luckily my laptop picks up somebody else’s open wifi, so I’m going to borrow that until my own is working.
Foo.
